Refund Policy

At M/s Sirudhi we strive to provide our customers with high-quality services and a positive experience. We understand that sometimes things don’t go as planned, and you may need to request a refund. This Refund Policy outlines the circumstances under which we will provide refunds for our services.

Digital Products and Services

Our digital products and services include, but are not limited to, online courses, digital downloads, and subscription-based content. Due to the nature of digital products, we generally do not offer refunds once access has been granted or the product has been downloaded.

Refund Eligibility

We may consider refund requests under the following circumstances:

• Technical Issues: If you experience technical issues that prevent you from accessing or using our digital products or services, and our support team is unable to resolve the issue within a reasonable timeframe.
• Non-Delivery of Product: If you do not receive the digital product or service you purchased due to an error on our part.
• Defective Content: If the digital content you receive is defective or not as described, and you notify us within 3 days of purchase.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] within 7 days of your purchase. Include your order number, the product or service you purchased, and a detailed description of the issue.
2. Review: Our support team will review your request and may contact you for additional information if needed.
3. Resolution: We will notify you of our decision within 15 business days. If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Products or services that have been used or accessed
• Products or services purchased at a discounted rate or during a promotion
• Products or services explicitly marked as non-refundable

Chargebacks

Initiating a chargeback without first contacting our support team to resolve any issues is against our refund policy. If a chargeback is initiated, we reserve the right to refuse any future transactions and may take legal action to recover any lost revenue.

Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

M/s Sirudhi

#53-18-33/2, Maddilapalem, Visakhapatnam, Andhra Pradesh – 530013

Email: [email protected]

By purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with the terms of this policy, please do not make a purchase.