01Scope of this policy
This Refund Policy explains how M/s Sirudhi handles refund requests for paid services. Because our work is planned and delivered for each client, the proposal, statement of work or service agreement accepted for your project may contain more specific payment, cancellation and refund terms. Those agreed project terms will take priority where they differ from this policy.
02Before work begins
If you cancel before agreed work has started, you may request a refund of amounts paid, less any non-refundable booking, discovery or administrative fee identified in your proposal and any third-party costs already incurred with your approval.
03After work has begun
Once work has started, fees for discovery, planning, completed milestones, time already spent, resources reserved and third-party costs are not refundable. If a prepaid engagement ends early, we may review the unused portion after deducting these amounts. Approved refunds are based on the work completed and the commitments already made for the project.
04When a refund may be considered
We may consider a refund request when:
- A paid service was not delivered due to an error on our part.
- A material technical issue prevents you from using a delivered item and we cannot resolve it within a reasonable time under the agreed scope.
- A delivered item materially differs from the written scope and we are unable to correct it within a reasonable time.
- A duplicate or incorrect payment was made.
05Non-refundable amounts
- Work, milestones or deliverables already completed or accepted.
- Discovery, consulting, strategy, setup or implementation time already used.
- Third-party software, advertising spend, licences, subscriptions, hosting, domains or other external costs.
- Change requests or work performed outside the original scope.
- Delays or non-delivery caused by missing access, information, approvals or feedback from the client.
- Services explicitly identified as non-refundable in the accepted proposal or agreement.
06How to request a refund
Email [email protected] within 7 days of the payment or the relevant delivery, unless your agreement provides a different period. Include your name, invoice or transaction reference, the service involved and a clear explanation of the issue. We may request information needed to review the work and payment.
07Review and payment
We will normally communicate our decision within 15 business days after receiving the information needed to assess the request. If approved, we will initiate the refund to the original payment method within 7 business days. Your bank or payment provider may need additional time to credit it.
08Resolving payment concerns
Please contact us before initiating a chargeback so we have an opportunity to review and resolve the issue. This does not limit any rights available to you under applicable law.
09Changes and contact
We may update this policy from time to time. The current version and effective date will appear on this page.
For questions or refund requests, email [email protected] or write to M/s Sirudhi, #53-18-33/2, Maddilapalem, Visakhapatnam, Andhra Pradesh – 530013, India.